Refund Policy

Last updated: January 13, 2026

At Resolution Roaster, we are committed to providing a high-quality service. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Subscription Cancellation

You can cancel your subscription at any time through your account Settings page. When you cancel:

• You will retain access to all paid features until the end of your current billing period
• Your subscription will not automatically renew
• No partial refunds are provided for unused time in your current billing period
• Your data will be preserved and you can resubscribe at any time

2. Refund Eligibility

Refunds are only issued in the following circumstances:

2.1 Technical Issues

If you experience significant technical issues that prevent you from using the Service and we are unable to resolve them within a reasonable timeframe (typically 7 business days), you may be eligible for a prorated refund. This includes:

• Persistent inability to access core features despite troubleshooting
• Service outages lasting more than 72 consecutive hours
• Critical bugs that make the application unusable

To qualify, you must first contact our support team and allow us the opportunity to resolve the issue. Refunds are not issued for issues caused by your device, internet connection, or third-party software.

2.2 Duplicate Charges

If you were charged multiple times for the same subscription period due to a technical error, we will refund the duplicate charges in full.

2.3 Billing Errors

If you were charged incorrectly (wrong amount, charged after cancellation, etc.), we will correct the error and issue a refund for any overcharge.

3. Non-Refundable Situations

Refunds are not provided in the following situations:

• Change of mind or deciding you no longer want the service
• Dissatisfaction with AI responses, coaching style, or companion personalities
• Not using the service or forgetting you had a subscription
• Renewal charges (we send reminder emails before each renewal)
• Partial month/year usage
• Account suspension or termination due to Terms of Service violations
• Inability to use the Service due to your device, internet connection, or location
• Features working as intended but not meeting your expectations
• Preference for a different app or service

4. How to Request a Refund

If you believe you qualify for a refund under the circumstances outlined above, please contact us:

• Email: support@resolutionroaster.com
• Subject Line: Refund Request - [Your Issue]

Please include the following information:

• Your account email address
• Date of the charge
• Detailed description of the technical issue (with screenshots if possible)
• Steps you have already taken to resolve the issue
• Any relevant transaction IDs

5. Refund Processing

Once we receive your refund request:

• We will review your request and investigate the issue within 5 business days
• We may contact you for additional information or to offer troubleshooting assistance
• If approved, refunds will be processed to your original payment method
• Refunds typically appear on your statement within 5-10 business days, depending on your bank
• You will receive an email confirmation once the refund is processed

6. Annual Subscription Refunds

For annual subscriptions:

• Refunds for technical issues are prorated based on unused months
• We recommend starting with a monthly plan if you want to evaluate the Service first
• The free Spark plan is always available to try core features before subscribing

7. Plan Changes

When upgrading or downgrading your plan:

• Upgrades: You will be charged a prorated amount for the remainder of your billing period
• Downgrades: Changes take effect at the start of your next billing cycle
• No refunds are provided for plan changes

8. Currency and Payment Processing

All payments are processed in South African Rand (ZAR) through Paystack. Refunds will be issued in the same currency and to the same payment method used for the original purchase. Your bank may apply exchange rate differences for international cards.

9. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by emailing info@resolutionroaster.com
• File a dispute with your payment provider (subject to their policies)

We encourage you to contact us first as we are committed to fair resolution of all issues.

10. Contact Us

If you have any questions about our Refund Policy:

• Refund requests: support@resolutionroaster.com
• General enquiries: info@resolutionroaster.com
• Response time: Within 24-48 hours on business days

Summary

• Refunds are only for technical issues we cannot resolve
• No refunds for change of mind or dissatisfaction
• Try the free Spark plan before subscribing
• Cancel anytime - keep access until your period ends
• Duplicate charges and billing errors are always corrected
• Contact support@resolutionroaster.com for technical issues