Refund Policy

Last updated: January 6, 2026

At Resolution Roaster, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund for your purchase.

1. Subscription Cancellation

You can cancel your subscription at any time through your account Settings page. When you cancel:

You will retain access to all paid features until the end of your current billing period
Your subscription will not automatically renew
No partial refunds are provided for unused time in your current billing period
Your data will be preserved and you can resubscribe at any time

2. Refund Eligibility

We offer refunds under the following circumstances:

2.1 Within 7 Days of Purchase (New Subscribers)

If you are a new subscriber and are not satisfied with the Service, you may request a full refund within 7 days of your initial purchase. This applies to:

First-time subscribers only
Both monthly and annual subscription plans
Requests made within 7 days of the initial charge

2.2 Technical Issues

If you experience significant technical issues that prevent you from using the Service and we are unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund.

2.3 Duplicate Charges

If you were charged multiple times for the same subscription period due to a technical error, we will refund the duplicate charges in full.

3. Non-Refundable Situations

Refunds are generally not provided in the following situations:

Requests made after 7 days of purchase (for first-time subscribers)
Renewal charges (we send reminder emails before each renewal)
Partial month/year usage after the 7-day period
Dissatisfaction with AI responses or coaching style (you can change companions for free)
Account suspension or termination due to Terms of Service violations
Inability to use the Service due to your device or internet connection

4. How to Request a Refund

To request a refund, please contact us through one of the following methods:

Email: support@resolutionroaster.com
Contact Form: Available in the Settings page of your account

Please include the following information in your refund request:

Your account email address
Date of the charge
Reason for the refund request
Any relevant transaction IDs (if available)

5. Refund Processing

Once we receive your refund request:

We will review your request within 2-3 business days
If approved, refunds will be processed to your original payment method
Refunds typically appear on your statement within 5-10 business days, depending on your bank
You will receive an email confirmation once the refund is processed

6. Annual Subscription Refunds

For annual subscriptions:

Full refund available within 7 days of initial purchase (new subscribers)
After 7 days, you may cancel but no refund will be provided for the remaining period
We recommend starting with a monthly plan if you want to try the Service first

7. Plan Changes

When upgrading or downgrading your plan:

Upgrades: You will be charged the new plan rate immediately
Downgrades: Changes take effect at the start of your next billing cycle
No prorated refunds are provided for plan changes

8. Currency and Payment Processing

All payments are processed in South African Rand (ZAR) through Paystack. Refunds will be issued in the same currency and to the same payment method used for the original purchase. Your bank may apply exchange rate differences for international cards.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: support@resolutionroaster.com
Response time: Within 24-48 hours on business days

Summary

New subscribers can get a full refund within 7 days
Cancel anytime - keep access until your period ends
Duplicate charges are always refunded
Contact support@resolutionroaster.com for refund requests
Refunds processed within 5-10 business days